Effective December 18, 2023
At Rooficial, (“Rooficial”, “we”, “us” or “our”) we respect your privacy, and believe in transparency as to the information that we collect and how we use it. So we’ve set out in this document what personal information we collect, how we use it, and your rights surrounding it.
Personal information we collect
We collect a variety of personal and non-personal information regarding Users and non-customers and your devices including:
●Information that you provide when you create a Rooficial account. Specifically, we collect your name, your firm name, your address, your email address, your phone number. Whenyou sign up for paid services our payment processor provides us with the type of card you use, the last four digits of your card, the zip code of the card’s billing address and the expiration date of the card.
●Information that you provide us when you sign up for educational materials including newsletters, eBooks and webinars includes your name, your email address, your phone number, your location, your role in your firm, your practice and practicetypes, years in practice, number of employees in your firm.
●Your marketing preferences.
●The emails and the contents of support tickets that you send us including but not limited toyour practice descriptions, content for your website, images and videos.
●Information you share with us in response to surveys, promotions and contests.
●Information that you add directly to your Rooficial Control Panel and/or publish on your Rooficial powered website(s), including the content you add or send us to add.
●Information from your use of Rooficial Services or Users’ websites. This includes your IP addresses, preferences, referring websites, information about your browser, device, screensize, operating system, ISP, preference settings, and location, information about how you interact with the Rooficial Control Panel and our Users’ websites (which may include timeand date stamps, clicks, scrolling motions, time on pages, searches, referring pages, load speeds and error logging).
How we collect the information
We obtain your information from various sources and modalities. The three primary ways that we get the information are:
1. You provide the information to us directly (ie, by submitting a form or registering for anaccount);
2. We capture and record some of it automatically when you visit Rooficial.com and subdomains, use the Rooficial Connect Platform or other Services, or when End Users visit our Members’ websites. We use technologies including cookies described in detail below for this.
3. We receive some of it through third parties. For example, when you make a payment, we receive payment information from our payment processor. These practices, and the reasons for them, are described in greater detail below.
How we use your information
We use the personal information we collect or obtain about you to:
●Account creation. Create and update your account, including providing and personalizing our Services, process payments, and respond to your support tickets and strategy requests.
●Communication with you. To communicate with you, including sending you emails about your purchases, announcements and product updates.
●Promotion. To promote our services and send you customized marketing communications about our products and services, as well as educational and informational opportunities offered by Rooficial and our partners, and to measure the effectiveness of those efforts.
●Advertising. We analyze the way you interact with our services and third-party services sothat we can create a personalized advertising experience that is best suited for you and yourlevel of engagement with us. For example, if you are already a Rooficial Member, we may decide to serve you advertisements about our Add-on Listings and Reviews services, or about our Content services instead of showing you general ads.
●Improving our services. We analyze and study how our Users access and interact with our services, and also how End Users find and interact with our Members’ websites. We use the data and the results of our analysis to refine our products and services to make them moreeffective. We also analyze and study the effectiveness of our advertising. We do this bylooking at large aggregations of anonymous data and we do not focus on you individuallyunless you opt-in to usability testing. For example, if we determine that nobody uses aparticular feature or integration, we might determine that it is either not needed and thereforedeprecate it, or we might determine that it needs to be improved to be more user-friendly oruseful, or we might determine that users are simply not aware of it, and we need to do abetter job of advertising it.
●Security. We use the information we collect to monitor, measure and ensure the security andintegrity of our systems and Services.
●Third party relationships. We use the information we collect to manage and monitor our vendor and partner relationships.
●Enforcement. To enforce our Terms of Service and other legal obligations, contracts, terms and policies.
●Protection. To protect our interests and the interests of others as to rights and properties, including but not limited to protecting our Users from abuse, and protecting our infrastructure.
●Compliance. To comply with applicable legal obligations and requirements, including taxation, regulations, agreements, industry standards and law enforcement requirements.
We process the information in furtherance of the above when:
●Consent. You have consented to use your information.
●Performance of an obligation:
○Contractual Obligation. We require your personal information to provide you with services, information, products and educational materials that you request, or torespond to your inquiries. For example, we need your information to create a Rooficial account for you, or to send you a link to review a recorded webinar, or to answer a support or consultation request.
○Legal Obligation. Our legal obligation requires us to use your personal information to comply with laws and regulations, including but not limited to taxation, regulatory compliance, and binding court and law enforcement information requests.
●Legitimate interests. We have a legitimate interest in using your personal information in the following cases:
○To conduct the business of Rooficial and provide you with tailored educational opportunities, advertising and communications to cultivate and promote ourbusiness.
○To audit, investigate, analyze and improve the security and safety of our Services.We have a legitimate interest in ensuring that the Rooficial service is secure andproviding protections against abuse, spam and fraud.
○To provide and improve our Services, and to personalize those services, we use information as necessary to pursue our legitimate interests in providing anexperience that is useful for our Users and End Users on an ongoing basis.
○To anonymize and use anonymized data and information.
●Protecting you. To protect your vital interests.
●Protecting third-parties’ interests. When needed, for the purposes of protecting a thirdparties’ legitimate interests. An example would be working with our integration partners whoare integrated with your account to troubleshoot or test the functionality, security, usability,customization or personalization of your integration.
How we share your personal information
We share your personal information with and according to the following:
●Users. We share information regarding usage of our Members’ websites by End Users oftheir Rooficial powered sites. For example, we provide our Users with information aboutwhich pages the End User visited, which website referred the End User, whichhat browserthey used, their operating system and device type. We do this so that our Users can discoverhow End Users are relating to their marketing and services, and make improvements andprovide more useful information.
●Business partners. We may share personal information with business partners. For example, when our Services integrate with third-party services, only information that youhave been informed about, or that you would otherwise expect to be shared, will be shared.
●Service providers. We share personal information with our service and infrastructureproviders that perform services on our behalf. For example, we use third-party services foremail spam filtering, support desk software, delivery of webinars and many other things. Wemay use third parties to help us perform all essential and expected activities associated withconducting an online business, including but not limited to hosting, data processing, datastorage, DNS management, email processing, server monitoring and analytics.
●Processing payments. We transmit your personal information via secure and encrypted processes to our payment processor when you create a Rooficial account, or update yourbilling preferences.
●Law enforcement. We will share information when necessary to following the law, complying with the law, or protecting rights and interests. We disclose your personal information if we determine that disclosure is reasonably required and necessary to comply with the law, protect our rights, protect others’ rights, or prevent fraud or abuse of Rooficial, our Users ortheir End Users. Specifically, we may disclose your information when responding to lawfully made requests by public or governmental authorities in the interest of public safety, national security or law enforcement.
●Advertising and marketing. We share personal information with third parties so that we cancustomize the marketing and educational opportunities we send you and monitor theeffectiveness of our campaigns.
●Business transfer. If we are ever involved in a reorganization, acquisition, merger or sale ofsome or all of our assets, your personal information may be transferred as part of thattransaction.
Your privacy rights and choices
How we protect your information
Although no online service is ever completely secure, we take security very seriously and are dedicated to keeping personal information secure and safe. We use infrastructure providers that provide industry standard physical, technical and administrative protocols and safeguards to protect against accidental and unlawful loss, destruction, modification, disclosure, misuse, misappropriation and all other forms of unlawful possession, processing or use of personal information. We conduct regular security audits, and have built-in redundancies in our network for testing of vulnerability and recovery from attack, accident or any other type of loss.
How we retain your information
End Users’ information
Our Members who have sites powered by Rooficial are responsible for what they do with the personal information they collect through Rooficial about their End Users. If you are a Rooficial Member, you may collect personal information about your End Users. For example, if you have a contact or client intake form on your website, you may ask your End Users to provide their names, phone numbers, email addresses and whatever other personal information you ask for in your forms. Your End Users may submit more information, or different information, from the information you ask for in your forms, especially in text areas. It is up to you to determine what information to collect, and how to use it.
You may also use third-party scripts such as newsletter subscription forms from companies like MailChimp or Constant Contact that collect information voluntarily given by your End Users, or scripts like Google Analytics that track and analyze your End Users’ use of your site(s). Any third-party script that you add to your website, or request that we add to your site, may collect information. You are solely responsible for complying with any laws and regulations that apply to your collection and use of your End Users’ information.
We are not liable for your relationship with your End Users, or for how you collect and use personal information about them, even if you collect that information using Rooficial functionality, and we will not provide you with legal advice regarding your privacy policies, personal information collection, use or retention.
●Authentication, Customization, Security and other Functional Cookies. When Members log into the Rooficial service, cookies help us verify your account and determine when you’re logged in, so we can make it easier for you to access features and stay logged in.
We use device identifiers on the Rooficial website, and on our Members’ websites to track, analyze and optimize the performance of our services and to provide our Members with marketing performance intelligence about their websites.
We also use third-party scripts on the website Rooficial.com and associated subdomains, and in the Rooficial Control Panel. These scripts may take the form of tracking codes, snippets and/or pixels. We use pixels to learn how you interact with our website pages and emails. This information enables us to provide you with a more personalized and better experience. We use tracking snippets such as Google Analytics and AdRoll to capture data from your browser, make requests and set cookies on your devices. As an example, if you see a Rooficial ad on social media or on a news website for a webinar about a personal injury webinar after visiting a page on our website about personal injury, that is possible because of this type of tracking. We use HubSpot tracking codes to log Users activities on our Rooficial.com and all subdomains, and we send our newsletters, webinar invitations and other announcements through HubSpot. This enables us to understand what educational materials you have interacted with, what web pages you’ve visited, and determine whether you’ve opened and interacted with our emails. We use this information to provide you with a more customized experience that will be more useful to you, and also to understand the demand for and engagement with our educational materials, which empowers us to improve them and make them more useful for you in the future.
●CloudFlare is a service that we use to provide security certificates (commonly known as SSLcertificates) to our Members’ websites. These cookies are used for security and enable ourMembers’ websites to be shown to End Users over HTTPS in their web browsers. For detailsabout the CloudFlare cookie we use, see https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-Cloudflare-cfduid-cookie-do-.
Google Analytics integration
You have the option to connect your Google Analytics account to your Rooficial account. If you enable this option, you will be giving us permission to retrieve data on your behalf from your Google account, such as your:
•Google Analytics properties associated with your Google account
At any time, you may remove our access to your Google account by disabling the integration in your account settings. We use the data we retrieve from Google on your behalf to display summary reports and graphs related to your website's traffic. For example, when you visit your website's reports section in your Rooficial account, we might present a graph of daily unique visitor counts across a specified date range. These reports are only accessible to logged-in users belonging to your specific account. We do not sell or share your Google Analytics data. Beyond the specific use case of reliably providing you with summary reports and graphs, we do not access or store your Google Analytics data.
GDPR, UK DPA and other data protection laws
Rooficial is located in the United States. We do not advertise, solicit, market, or otherwise sell into the EU or UK. Accordingly, we are not directly subject to the General Data Protection Regulation (“GDPR”), the United Kingdom Data Protection Act (“UK DPA”), or the data protection laws of any country other than the United States.
•Data collected on the platform will be transferred and processed in the United States
•If you are subject to the GDPR or the UK DPA and have additional data protection requirements, please contact us to discuss.